Simple guide for your humans to submit claims when you get sick!
It's always worth claiming - even if it seems like a small amount. Accepted claims will all go towards paying your annual deductible (if you have one) and might mean you pay less towards future claims in the same plan year.
Yes - but not at the same time. Please make separate claims on each pet's plan with us, checking that the vet has split out the costs for each pet on your bills before sendlng these to us.
Sure. We'll normally just ask to see your vet's bill, but if you make a claim and want us to we see something else too, you can send us 'supporting documents'. Your dedicated Pet Advisor will take a look at these too.
We base clalm payments on your vet's bill, after taking away any co-pay and deductible on the plan. And if your plan has a limit, we won't payout more than that amount in total during a plan year - no matter how many claims you make.