How to make a claim

with TrustedPals

How to make a claim

with TrustedPals

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If your pet ever gets sick or injured, you'll be able to claim back the cost of treatments covered by your plan.
As soon as you have the vet's bill, you just need to send us a copy and we'll sort the rest.

Making a TrustedPals claim only takes a few minutes, and we aim to pay all claims within 10 working days.
If we need more information, we'll ask your vet directly.
(Because your pet needs you more than we do if they're under the weather.)

If you already know how to do it, you can log into the Pawtal right now to make a claim.

Here's how it works

(It only takes two minutes!)

1

Pay your vet

Pay your vet

Dont worry, we'll sort out all the details of your claims afterwards.

2

Get your bill

Get your bill

Make sure to get your bill at the end of your appointment with the vet.

3

Make your claim

Make your claim

Log into the Pawtal, answer a few (simple) questions and upload a digital copy of your bill.

4

We'll do the rest

We'll do the rest

We always aim to get back to you within 10 days - or sooner if possible.

Claims FAQs

Simple guide for your humans to submit claims when you get sick!

It's always worth claiming - even if it seems like a small amount.  Accepted claims will all go towards paying your annual deductible (if you have one) and might mean you pay less towards future claims in the same plan year.

Yes - but not at the same time. Please make separate claims on each pet's plan with us, checking that the vet has split out the costs for each pet on your bills before sendlng these to us.

Sure.  We'll normally just ask to see your vet's bill, but if you make a claim and want us to we see something else too, you can send us 'supporting documents'.  Your dedicated Pet Advisor will take a look at these too.

We base clalm payments on your vet's bill, after taking away any co-pay and deductible on the plan.  And if your plan has a limit, we won't payout more than that amount in total during a plan year - no matter how many claims you make.

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Any other questions?

Call Marsh on (800) 358-3801

7am - 6pm CST (M-F)
10am - 2pm CST (Sat.)
Closed - Sunday