The best pet insurance

and the best Pet Advisors

The best pet insurance

and the best Pet Advisors


Our job is to make sure you're getting the most bang for your buck.

Our humans are here to help

Pet insurance plans can be complicated – even when you’re dealing with a program like TrustedPals that puts you and your cat or dog first.

Claims can be particularly challenging, which is why we’ve got a specially trained team of humans that can help you with the process. They’re our Pet Advisors, and they know exactly how you can get the most out of your coverage and maximize the benefits that you get with a TrustedPals plan.

 

Cheaper doesn’t always mean better

Cost is one of the most important things to keep in mind when trying to pick the right pet insurance plan. Affordable pet insurance is important, but not if that low price comes at the expense of quality.

After all, you wouldn’t want a life insurance plan that cut corners and left your family unprotected. So why would you want a pet insurance plan that doesn’t take care of all the details and give your pet the full coverage they need?

Not to mention, cheaper plans are usually cheaper because something’s been left out. A lot of the time, that something is customer service.

Great customer service in pet insurance means having access to a team of experts whenever you need them. No matter whether that’s when you’re trying to sign up, renew or make a claim.

TrustedPals – more than just insurance

You get an awful lot with your TrustedPals pet insurance plan. And that doesn’t just mean coverage. For example, when you sign up, you’ll get a free pet tag, which isn’t just fashionable – it’s also a way to keep your best friend safe.

If your cat or dog ever goes missing, there’s a special code on the tag which other humans can use to let you know that they’ve found your pet, and to get them back to you.

You also get access to our Pet Advisors, who’ll work with you to make sure you’re getting the very most out of your plan, and never paying more than you need to.

Pet Advisors are benefit maximizers

Our dedicated Pet Advisors focus on maximizing your pet insurance benefits and making sure you’re claiming properly. Other pet insurance companies out there are more focused on maximizing their pet insurance processes, to make more money.

Not us! Our job is to make sure you’re getting the most bang for your buck. Part of that is making it as easy as possible for you to sign up, renew, and make a claim. But sometimes you’ll need a bit of extra help, which is where the Pet Advisors come in handy.

Not every claim goes to plan

We do our very best to make sure every claim runs smoothly, but sometimes things can get a little bit more complicated. With a traditional pet insurance program, that probably means getting a letter telling you your claim’s been rejected. Or worse, hearing nothing at all. After all, why would they make it easy for you to claim when it means they have to pay out?

That’s the difference between a ‘customer service representative’, who looks after their company, and a Pet Advisor, who looks after you.

With TrustedPals, if there are ever any issues with a claim, a Pet Advisor will get in touch with you right away. That means no rejection letters out of the blue, and certainly no waiting for days or weeks with no response. You’ll get personalized contact and support within 10 working days.

If the problem can be fixed (and your claim can be processed with a few changes), a Pet Advisor will work with you throughout the process. In some cases, your Pet Advisor will even help you get certain documents from your vet, if you need them to make your claim.

The result? If your claim can be resolved, we’ll help you do it.

A claims process that works for you

It’s not just our Pet Advisors who are on hand to help you make claims easily and quickly. We’ve designed the entire process to be simple and intuitive. And most importantly, to take minutes instead of weeks.

Here’s how it works, in four easy steps.

1) Pay your vet just like you would normally. Don’t worry, we’ll organize the details of your payment as soon as possible.

2) Don’t forget your bill at the end of your appointment. All you need to make a claim is a digital copy of it. You can either ask your vet to email it to you, or just take a photo with your phone.

3) Make your claim online by answering a few easy questions. This is also when you’ll upload that digital copy of your bill.

4) We’ll get back to you within ten working days, whenever possible. Our team will take care of all the details, so just sit back and relax.

It’s that easy. But if you do need help, just get in touch and a Pet Advisor will make contact to help guide you through the process from start to finish.

How we stack up

As you might have guessed, we’re not afraid to show you how far ahead of the curve TrustedPals is – especially compared to the chasing pack of other pet insurance programs. To see exactly how we stack up on everything from coverage to the little extras that can make a not-solittle difference, take a look at our pet insurance comparison chart.

Ready to sign up? It’s just as quick and easy as making a claim. All you need to do is enter a few details about your pet, and we’ll see you in the TrustedPals pack soon!

 

Share this

You might be interested in

The best pet insurance and the best Pet Advisors

The best pet insurance
and the best Pet Advisors

Pet insurance plans can be complicated – even when you’re dealing with a program like TrustedPals that puts you and your cat or dog first. Claims can be particularly challenging, which is why we’ve got a specially trained team of humans that can help you with the process.

Pet Safety During Natural Disasters

Pet safety during
natural disasters

Natural disasters like floods, hurricanes, and earthquakes can leave anyone in total despair if we are not well-prepared for them. Do you have an emergency plan? Have you secured pet medical insurance plan in case your pet suffers any injuries?

Sugar Rae's bout with gingival hyperplasia

Sugar Rae's bout
with gingival hyperplasia

Recently, they made the decision to be more prepared to care for Sugar’s well-being through a TrustedPals Pet Insurance plan. Fast forward a few years, Sugar faced another medical concern.

Our humans are here to help

Pet insurance plans can be complicated – even when you’re dealing with a program like TrustedPals that puts you and your cat or dog first.

Claims can be particularly challenging, which is why we’ve got a specially trained team of humans that can help you with the process. They’re our Pet Advisors, and they know exactly how you can get the most out of your coverage and maximize the benefits that you get with a TrustedPals plan.


Our job is to make sure you're getting the most bang for your buck.

 

Cheaper doesn’t always mean better

Cost is one of the most important things to keep in mind when trying to pick the right pet insurance plan. Affordable pet insurance is important, but not if that low price comes at the expense of quality.

After all, you wouldn’t want a life insurance plan that cut corners and left your family unprotected. So why would you want a pet insurance plan that doesn’t take care of all the details and give your pet the full coverage they need?

Not to mention, cheaper plans are usually cheaper because something’s been left out. A lot of the time, that something is customer service.

Great customer service in pet insurance means having access to a team of experts whenever you need them. No matter whether that’s when you’re trying to sign up, renew or make a claim.

TrustedPals – more than just insurance

You get an awful lot with your TrustedPals pet insurance plan. And that doesn’t just mean coverage. For example, when you sign up, you’ll get a free pet tag, which isn’t just fashionable – it’s also a way to keep your best friend safe.

If your cat or dog ever goes missing, there’s a special code on the tag which other humans can use to let you know that they’ve found your pet, and to get them back to you.

You also get access to our Pet Advisors, who’ll work with you to make sure you’re getting the very most out of your plan, and never paying more than you need to.

Pet Advisors are benefit maximizers

Our dedicated Pet Advisors focus on maximizing your pet insurance benefits and making sure you’re claiming properly. Other pet insurance companies out there are more focused on maximizing their pet insurance processes, to make more money.

Not us! Our job is to make sure you’re getting the most bang for your buck. Part of that is making it as easy as possible for you to sign up, renew, and make a claim. But sometimes you’ll need a bit of extra help, which is where the Pet Advisors come in handy.

Not every claim goes to plan

We do our very best to make sure every claim runs smoothly, but sometimes things can get a little bit more complicated. With a traditional pet insurance program, that probably means getting a letter telling you your claim’s been rejected. Or worse, hearing nothing at all. After all, why would they make it easy for you to claim when it means they have to pay out?

That’s the difference between a ‘customer service representative’, who looks after their company, and a Pet Advisor, who looks after you.

With TrustedPals, if there are ever any issues with a claim, a Pet Advisor will get in touch with you right away. That means no rejection letters out of the blue, and certainly no waiting for days or weeks with no response. You’ll get personalized contact and support within 10 working days.

If the problem can be fixed (and your claim can be processed with a few changes), a Pet Advisor will work with you throughout the process. In some cases, your Pet Advisor will even help you get certain documents from your vet, if you need them to make your claim.

The result? If your claim can be resolved, we’ll help you do it.

A claims process that works for you

It’s not just our Pet Advisors who are on hand to help you make claims easily and quickly. We’ve designed the entire process to be simple and intuitive. And most importantly, to take minutes instead of weeks.

Here’s how it works, in four easy steps.

1) Pay your vet just like you would normally. Don’t worry, we’ll organize the details of your payment as soon as possible.

2) Don’t forget your bill at the end of your appointment. All you need to make a claim is a digital copy of it. You can either ask your vet to email it to you, or just take a photo with your phone.

3) Make your claim online by answering a few easy questions. This is also when you’ll upload that digital copy of your bill.

4) We’ll get back to you within ten working days, whenever possible. Our team will take care of all the details, so just sit back and relax.

It’s that easy. But if you do need help, just get in touch and a Pet Advisor will make contact to help guide you through the process from start to finish.

How we stack up

As you might have guessed, we’re not afraid to show you how far ahead of the curve TrustedPals is – especially compared to the chasing pack of other pet insurance programs. To see exactly how we stack up on everything from coverage to the little extras that can make a not-solittle difference, take a look at our pet insurance comparison chart.

Ready to sign up? It’s just as quick and easy as making a claim. All you need to do is enter a few details about your pet, and we’ll see you in the TrustedPals pack soon!

 

Share this

You might be interested in

The best pet insurance and the best Pet Advisors

The best pet insurance
and the best Pet Advisors

Pet insurance plans can be complicated – even when you’re dealing with a program like TrustedPals that puts you and your cat or dog first. Claims can be particularly challenging, which is why we’ve got a specially trained team of humans that can help you with the process.

Pet Safety During Natural Disasters

Pet safety during
natural disasters

Natural disasters like floods, hurricanes, and earthquakes can leave anyone in total despair if we are not well-prepared for them. Do you have an emergency plan? Have you secured pet medical insurance plan in case your pet suffers any injuries?

Sugar Rae's bout with gingival hyperplasia

Sugar Rae's bout
with gingival hyperplasia

Recently, they made the decision to be more prepared to care for Sugar’s well-being through a TrustedPals Pet Insurance plan. Fast forward a few years, Sugar faced another medical concern.